All return questions and communication is conducted via email only; not by telephone. (please type 'Exchange' into the subject line).


All sales are final with a courtesy one time exchange in the same style for color or size. No returns for refund without a new order exchange. Indicate new order number in the box below.


  • You may exchange your major apparel merchandise within 30 days from original delivery date; return merchandise must arrive to Isabella's Fate no later than 30 days from receipt of delivery (shoes & accessories cannot be returned or exchanged).
  • Be sure to place a new order for the new size or color needed, sorry we do not 'swap' items. Place a new order for the new apparel size needed than file for an RA#, upon return of the exchange merchandise the returned item will be refunded (allow 1-2 weeks for refund to be issued after return is received). Over-Order returns are prohibited (purchasing 2 or more items on a single order to try on or see which is liked best with the intention of returning the unwanted items); over-orders are not exchanges and a return for over-ordered items will be refused.
  • Exchanges are available for major apparel items (dresses, suits, tuxedos & gowns), pants, shirts & vests. Fees may apply, see fee list
  • Shoes & accessories are final sale & cannot be exchanged  See full list on the policy page or see the items product page. details
  • Returns without a valid RA# on the outside of the package will be refused & returned to sender unopened; please ensure that you receive a return authorization number & returns instructions before returning merchandise.
  • Only return authorized merchandise; if additional or unauthorized items are in the return package the entire return will be refused, returned to sender and deemed final sale.
  • Please note that tags must be fully attached 
  • Read return policy in its entirely before submitting this form.



Copy and paste form to complete and email completed form to (please type 'Exchange' into the subject line). Allow a response time of 1-2 business days (M-F); please note that emails received Friday, Saturday & Sunday will be answered on Tuesday

See copy & paste instructions below if needed.


Full Billing Name*


Original Order Number*


Original Order Date


Item Number(s) (SKU’s) & Sizes Being Returned*

Shoes, Accessories & Clearance are Final Sale with No Exchanges


Reason For Return (Please Indicate "color exchange" or "size exchange")


 *Indicate NEW Order Number* (required)


*You must place and pay for a NEW ORDER, we do not 'swap' out items; this will be your new order number. Upon return you will be refunded for the returned merchandise. Same style in alternative size or color (unless pre-authorized).

Over-Order returns are prohibited  


By submitting this form you state that you have read and agree to the return policy & terms & conditions. Completing this request form does not guarantee that the return will be approved.

All sales are final with a courtesy one time exchange in the same style for color or size. We DO NOT allow returns for refund without a new order exchange.

* Required information is highlighted with a red asterisk - Request will be automatically denied if these required boxes are not filled in.



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