Shipping & Handling Information

 

Have specific questions? Visit our Frequently Asked Questions page. 

International Order Form (Outside US & Canada)

 

 

Shipping Times are in Business Days

Business Days Are: Monday – Friday Excluding Weekends, US Holidays and Days Isabella’s Fate is Not Open for Operation nor day USPS & UPS are closed

Saturday Delivery Available on all USPS Methods

UPS Does Not Delivery on Saturday except with Next Day Air Only

Please see Hours of Operation Located on the Contact Us page

 

Many of our products are special order items and as such in rare cases the manufacturer may notify us that the item is out of stock after the order is already placed. Isabella's Fate will try our best to contact you via email with this information as quickly as possible. However, in extremely rare instances late out of stock notices are possible and we will contact you, via email, as soon as this information is provided to us.

 

 

Standard Shipping Continental USA -Each Product Page Mentions Standard Shipping Delivery Time Frame - See Product Page

In Stock Items (Little Things Mean A Lot & Laura Ashley Brand Baptism Apparel & Accessories and "Overstock" items). Delivery in 3-7 Business Days

Special Order Items (All products we offer excluding those listed above) 10-12 Business Day Delivery 

 

Estimated Delivery Time Frames: given at checkout or offered by customer care are estimates of approximate delivery dates only. It is possible that orders are delivery before or after this estimated delivery date. In Stock products will delivery before this estimated date. We are unable to guarantee delivery dates. Order processing begins only after payment clears.

 

Oversize order or orders weighing more than 9 lbs may take 1-3 buisness days longer than estimated delivery date.

 

Backorders: in the rare instance that one or more products from your order is backordered a new estimated delivery time frame will be noted on the order, this information will also be emailed to you. If a backordered product will not deliver by your need by date you may request to have the backordered item canceled at no cost.

 

 

Isabella’s Fate Suggests Ordering at Least 4 Weeks Before Wear Date for Continental USA or 6-8 Weeks Before Wear Date for International Addresses

Ordering in plenty of time before your need by date insures the best results, ordering 4 weeks (continental US) before the planned need by date will allow time for size exchanges if needed. International customers should order 6-8 weeks before wear date to allow for delays in-transit and custom delays. Isabella's Fate is not responsible for faster shipping methods that may be needed to receive exchanges by need by dates. Isabellasfate.com cannot, in any way, guarantee delivery date or delivery time frame.

 

Cancelations:

©      An order with standard shipping can be canceled up to 24 hours from order time. After 24 hours a 20% cancelation fee or $10.00 minimum fee will apply. Why do we charge this fee? Many products are special order products that are ordered with the sole purpose of fulfilling your order. When an order begins to process, these items have already been put on order and are in-transit to Isabella's Fate. Orders with 5 or more apparel products cannot be cancelled.

©      Order placed with “Rush”, “3 Day”, “2 Day” or “Next Day” can NOT be canceled due to instant processing of these orders. These orders are sent to the manufacturers immediately upon order being placed and cannot be stopped.

©      Orders canceled for any reason by Isabella’s Fate do not incur fees.

©      Refused or undeliverable packages returned to Isabella’s Fate by carrier incur a 30% fee restocking fee.

 

Please Note Item Availability on The Product Page

Special Order Items and In Stock Items are specified on the product page, once below the image and again below the description.

 

Special Order Items Include:

Lito Children’s Wear, Swea Pea & Lilli, Blossom, Fouger and Kids Dream. All of special order items can be rushed or expedited excluding Fouger Brand & Kids Dream which cannot be rushed or expedited (Noted on product page). When a special order item is rushed or expedited it will drop ship directly from the manufacturer to you (bypassing Isabella's Fate completely). Standard shipping on special order items is 10-12 business day delivery, Rush Shipping is 3-7 business day delivery. We also offer 3 day, 2 day and Next Day UPS (allow 1 full business day to process rush & expedited shipping).  Rush & expedited shipping for Continental US Only.

 

In Stock Items Include:

Little Things Mean A Lot Baptism and other products we carry in stock.In Stock Items deliver in 3-7 business days with standard shipping method. We also offer faster shipping methods for In Stock Items at lower shipping costs than shown at checkout. The order must contain only Little Things Mean alot Brand items. Please contact us for these discounted shipping quotes.

 

Special Order & In Stock Items Combined on a Single Order:

If special order items and in stock items are placed on one order the in stock items, in most cases, will ship and deliver first. If Rush or Expedited Shipping is chosen, this method will apply to the special order items, the in stock items will still ship separately with Rush Handling but normal in transit time for delivery within 2-3 business days. Rush & expedited shipping for Continental US only.

 

Standard Shipping Carriers Include:

USPS 1^st Class Mail, USPS Priority Mail and USPS Parcel Post (oversized shipments). Standard shipping for In Stock Items delivery in 3-7 business days, Standard Shipping for Special Order Items deliver in 10-12 Business Days (See Product Page. Please allow extra delivery time for shipments over 10lbs. USPS Ships Anywhere Worldwide including PO & APO Boxes.

 

Rush & Expedited Carries Include: UPS 

Rush & Expedited Shipping on Special Order Items are Shipped Directly From The Manufacturer to You (Bypassing Isabella's Fate Completely). Rush Shipping is Delivered in 3-7 Business Days, 3 Day Air Saver, 2 Day Air Saver & Next Day Air Saver. Fouger Brand Items Cannot be rushed or expedited (see product page).

Please insure that you use a physical address with these methods. Allow 1 business day processing. UPS Ships only Continental USA to Physical Addresses –No PO or APO Boxes.

 

**Note Delivery Times Are Estimates and Estimated Delivery Times are for Continental US Only. Isabella’s Fate Does Not, In Any Way, Guarantee Delivery Date.

 

 

International Shipping:

(Canada, UK, Australia Use Online Checkout)

Standard Shipping: 2-6 weeks in transit time with No tracking information. USPS will only confirm their receiving the shipment; no other tracking is available. If you would like tracking information (US side only) please select Priority Mail or Express Mail. Due to no tracking capabilities with 1st class international customer agrees to accept all risked once the package has left Isabella's Fate.

Priority Mail: 6-10 business days in transit PLUS 6-10 business day handling time, Includes tracking information for the United States side of the shipment only; once outside of the US no tracking information is provided

Express Mail (Upon Request): 3-5 business days in transit PLUS 6-10 business day handling time, Includes tracking information for the United States side of the shipment only; once outside of the US no tracking information is provided.

In-transit times: do NOT include handling & processing times please take this into consideration before choosing your shipping method. Handling time of 3-8 business days plus in-transit time. 

UPS: (Upon Request) offers full tracking capabilities and is available upon request only

Isabella’s Fate Does Not Ship Internationally to PO Boxes, Street Addresses for International Shipments are Required.

Free shipping is not available for International shipments.

**Once shipped International customers agree accept all risks once the package has left Isabella's Fate

 

International Order Form & Shipping Quote Form (Outside US, Australia, UK & Canada) CLICK HERE

 

Please fill out and email the form above to receive an order invoice including: total price, shipping cost and in-transit delivery times. To receive a shipping quote please fill out the form below and email it to Isabella’s Fate. The Isabella’s Fate order invoice will expires after 48 hours if payment is not made for your convenience.

 

International Shipping Customs, Taxes & Duties (Outside of USA):

You must allow for additional time in-transit for Customs processing; Isabella's Fate cannot be held accountable for customs delays as this is completely out of our hands. The in-transit time frame Isabella's Fate offers does not include any delays that may occur at customs. The recipient of international orders may be subject to import duties and taxes, which are levied once a shipment reaches the destined country. Additional charges for customs clearances must be borne by the recipient.

 

Communication:

In most cases we will communicate with the customer via email so please check your email on a regular basis (please note that sometimes our emails may slip into your spam folder). These communications include: receipt of payment, order confirmation, shipping confirmation and also include any delays or order problems that may occur. Since phone numbers are not required when placing an order and email addresses are; email is the best form for Isabella's Fate to communicate with our customers. We do suggest that customers list their telephone number with any rush or expedited orders in case of urgent matters. Please check your email often.

 

We Cannot Guarantee Specific Delivery Date:

Isabella’s Fate cannot guarantee delivery date even on expedited shipping. We list estimated shipping/handling time frames on each product page, shipping page and here; it is up to the customer to take into consideration shipping & handling time plus any possible carrier delays and then determine the best shipping method to use for shipment to arrive in plenty of time for their need by date. We always try our best to ship orders by the need by date when we are informed of the need by date at the time of purchase. 

 

Free Shipping

Free shipping within the Continental United States Only. Free shipping is contingent on completed and paid orders. If you received free shipping and the order or item(s) from the order is returned and disqualifies the remaining order from the minimum order requirements for free shipping the original shipping amount will be deducted from the refund amount. This applies to returns or exchanges, if you place a new order for exchange that qualifies for the free shipping you will again receive free shipping on this new order, however, the original shipping will still be deducted from the original returned order.