Terms and Agreement of Use
Upon checking out customer agrees to abide by terms and conditions of Isabella's Fate as outlined on this policy page and in conjunctions with our Shipping Policy and the Return Policy. All policies apply even if the customer chooses not to read them before making a purchase.
ALL SALES ARE FINAL:
We allow a one time, courtesy, exchange for size or color on major apparel items only (ie. dresses, suits, outfits) in the exact SAME style as originally ordered. No fees are charged on exchanges totaling under $149, exchanges totaling $150 or more are charged a 15% restocking fee. Communion dresses & custom designed merchandise are charged a 15% fee regardless of price. Fee may vary; please see fee list for detals. Accessories cannot be returned/exchanged. We do not accept returns for refund without a valid exchange order placed. Returns received without a valid RA number or after 30 days from receipt of order delivery are refused, unopened, return to sender.
Sale Price After Purchase
If an item goes on sale after the same item was ordered and paid for Isabella’s Fate does not refund the difference and orders canceled after our open time period for cancelations will incur the cancellation fee.
Order Cancelations, Refused Delivery & Fees
- Orders with ‘Standard Shipping’ can be canceled with no charge within 4 hours of placing the order. After 4 hours a fee applies to canceled orders with standard shipping.
- Orders with Rush, 3 Day, 2 Day or Next Day air can NOT be canceled at anytime due to the immediate processing of these expedited orders. Orders with these shipping methods are immediately sent to the manufacturer for fulfillment and cannot be stopped once sent.
- To view cancelation fees please visit our Return Policy page. Restocking fee may be incurred on returns.
- Delivery which is refused by the customer is subject to a 30% restocking/refused delivery fee and shipping costs are non-refundable as Isabella's Fate did ship the order as requested. In the event the order had free shipping a flat shipping cost of $7.95 is deducted from the customer's refund. These fees are not negotiable. We special ordered the item in to fill your order, then we shipped your order, your order was delivery and ultimately refused. This cost Isabella's Fate time and money.
- Exchanges totaling $100 or more are charged a 15% restocking fee - no exceptions.
Estimated Delivery Dates -Delivery Dates are NOT Guaranteed by Return or Refund
- Although we strive to get an item to our customers by their need by date we can in no way guarantee delivery dates.
- The dates Isabella’s Fate gives for delivery are “Estimated” delivery dates, an approximate arrival date.
- As these dates are estimations only it is possible for orders to delivery before or after this estimated date.
- We cannot foresee delays such as manufacturer delays, in our receiving special orders or delays in transit to the customer. Isabella’s Fate cannot be held responsible for carrier’s in-transit times or delays by the carrier in their estimated delivery date and we cannot be held liable if items are not ordered in plenty of time for a wear by date.
- Isabella’s Fate suggests ordering 4 weeks before need by date.
- When ordering your items please take into consideration business days are Monday-Friday and do not include weekends, holidays or days in which Isabella’s Fate is closed for business (See “Contact and Hours” page).
- Returns are not accepted for late delivered orders.
- Please Note: During the month of December when shipping is at its highest a delay of 1-4 business days will occur
Business Days Explanation:
- Business days are Monday to Friday
- Business Days EXCLUDE weekends (Saturday & Sunday), US Holidays and days carrier (USPS, UPS) are closed for operation.
- When estimating delivery date business days will be used.
- In the rare instance that one or more products on your order is backordered a new estimated delivery date will be provided on the order for these items.
- This information will be noted on the order and this noted will be emailed to the email address on file with Isabella's Fate (check spam folder).
- Customer can cancel the backordered item(s) without incurring a fee.
- Returning product(s) shipped prior to the backordered shipment must still adhere to our Return Policy.
Gift Certificates & Merchandise Credit
- Gift Certificate & Merchandise Credit can be used only online at Isabellasfate.com.
- Merchandise Credit and 'Freebie' Gift Certificates are issued via email; postal mail copy upon request
- Expiration dates vary and cannot be extended once expired.
- If Gift Certificate or Merchandise Credit information is lost simply email us for a replacement. Replacements will be sent to the original email or postal address on file, sorry, replacements cannot be sent to alternative addresses. Isabella's Fate is not responsible for the use of this credit without your knowledge.
- Gift Certificates & Merchandise Credit cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law
- Unless otherwise specified all coupon exclude discontinued, discount, clearance, overstock and sale items.
- Coupons that need a certain order total (example: 10% off orders of $125 or more) will only apply to regular priced items totaling this amount or more and these excluded items will not add to the order's total for the coupon code to work. Order totals are less these excluded items and before shipping costs are applied.
- Some coupons may only apply to specific items. Unless specified coupons are one time use and cannot be combined.
- Coupons not located on websites owned or maintained by Isabella's Fate may not be reliable and Isabella's Fate cannot be responsible for outside blogs or websites offering Isabella's Fate unreliable or expired coupons. Isabella's Fate may change or end coupons without prior notice.
- Coupons must be used during checkout, Isabella's fate does not apply coupons after order is placed and paid -for any reason.
- Coupon or discounts offering savings on "apparel" products will not include accessory products (ex. shoes, bibs, gift etc..)
Free & Flat Rate Shipping
- Free & Flat Rate shipping offers are available for Continental US only and does not apply to Alaska, Hawaii or international shipping addresses.
- Free shipping is contingent on completed and paid orders. If you received free shipping and the order or item(s) from the order is returned and disqualifies the remaining order from the free shipping the original shipping amount will be deducted from the refund amount. This applies to returns or exchanges, if you place a new order for exchange that qualifies for the free shipping you will again receive free shipping on this new order, however, the original shipping will still be deducted from the original returned order.
- Free 'Economy' shipping on orders of $50.00 or more (this does not include SC taxes); flat $7.95 shipping on orders $49.99 or less.
Packages are automatically marked ‘CARRIER – LEAVE IF NO RESPONSE’. The carrier (USPS or UPS) will leave the package in a secure location in mail box, porch or doorway unless otherwise specified by the customer. CUSTOMER MUST INFORM US by adding a note in the ‘delivery instructions’ box at checkout, or by adding a note to the order after it is placed, if alternative delivery instructions are required. Isabella's Fate is not responsible for orders or packages after carrier marks them as delivered.
Sizing Help & Measurements
- Customer service representative are here to help you select the best size and fit fory your child. Representatives are trained and knowledgeable in this area and will do their best to help the customer to select this size.
- Please Note: The size suggested by the representative is based on the information provided by the customer, they cannot themselves measure the child and as such Isabella's Fate cannot be liable for size suggestions that do not fit.
- Measurements: Size charts available are provided by the manufacturer or actual hand measurements. Manufacturer size charts will inform to allow slight differences in length or outseam depending on style. With all size charts please allow for up to a 1/2" difference (unless otherwise specified) in chest and waist measurements between the actual garment and the size chart as pattern or machine specifications may vary.
United States Shipping Policy
Isabella's Fate cannot and does not guarantee delivery times. We offer an estimated delivery time frame for special order or in stock items depending on the shipping method chosen at checkout. This is an estimate only, as products may arrive before or after this time frame. It is the intention of Isabella's Fate to delivery orders on or before this stated time frame, however, due to unforseen circumstances, shipments may be delayed by Isabella's Fate or by the carrier once in transit. Providing a "Need By Date" is very informative and helps determine if the customer has chosen the correct shipping method for delivery by this date, please note providing a need by date provides a guideline for Isabella's Fate but in no way guarantees delivery by said date.
International Shipping Policy -Customer Agreement Upon Ordering
Isabella's Fate will ship worldwide within the policies, guidelines and laws of the countries. Isabella's Fate marks all shipments with the true paid value and will not mark as "Gift". Isabella's Fate offers estimated delivery time frames on international shipments, however, we can in no way guarantee these estimated delivery times. Many circumstances may delay international packages including the package being held by customs; we can in no way be held liable for this.
We offer several shipping methods to our international customers. USPS 1st class mail for packages up to 4lbs; 1st class mail offers NO TRACKING CAPABILITIES. USPS Priority Mail for any shipments upon customers selection or automatically on packages over 4lbs. USPS Express mail upon customer selection.
USPS 1st class offer NO tracking information; this will only update once when the package is accepted by the United States Postal Service. USPS Priority & Express Mail offers tracking only on the United States side of the shipment and once the package has left the United States no other tracking is available. Upon request we will ship UPS; in most cases UPS is more costly but offers excellent tracking information. With limited tracking information available on these shipments international customers agree upon purchase that all liability for international shipments once the package has left Isabella's Fate is solely the responsibility of the ordering customer. We will not refund for international shipments lost in transit unless package is returned to Isabella's Fate as undeliverable.
Payment & Pricing
Payments began processing immediately; this includes payment for special order items. We are not associated with eBay or any other auction website and product pricing is not negotiable. Volume discounts are given on volume orders and coupons can be used. Credit Card & Payment statements will note Bella Promise Inc as the company name.
Pictures & Colors
Isabella's Fate has made effort to display, as accurately as possible, the colors of the merchandise that appears on this site. However, colors you see depend on your monitor, device screen, cell phone, video/graphics card or pixels, and Isabella's Fate cannot guarantee that your screen will display the colors of our merchandise accurately. Pictures on our website are images of the exact style product and are provided by the manufacturer or by Isabella's Fate. Variation in color between what is seen online through your screen and the actual item is inevitable. This is not a discrepancy on the part of Isabella's Fate, it is unavoidable and as such Isabella's Fate cannot guarantee a perfect color match. Please also note that photography lighting and shadows can also cause color variations between each image or between image and actual item. These differences do not validate a return for refund - you are more than welcome to make your onetime color exchange. See Our COLOR MATCH POLICY
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
By using our site, you consent to our policy. Return Policy, Shipping Policy & Terms apply even if customer chooses not to read said policies before purchase; reading policies is the responsibility of the customer.
Changes to our policy
Isabella’s Fate holds the right to change prices, availability, colors, styles, sizes, quantity, brands, policies or procedures at any time without prior notice. All updates will be located on our website in written form.