Please submit all return/exchange inquiries to the Returns Department at isabellasfate@bellsouth.net. Return questions and authorizations are conducted solely by the returns department via email only; NEVER by telephone.

 

Returns received by Isabella’s Fate without a valid Return Authorization number (RA#) written on the outside of the package will be refused and returned to sender.

 

Visit our FAQ page to get the answers you need fast!

 

Order Cancelations:

• Since many of our products are special order or custom items which are specifically ordered with the sole purpose of fulfilling a customer’s order cancelation fees apply.
• To Cancel an Order: Complete the Cancellation Request Form and email to isabellasfate@bellsouth.net
• Standard Shipping Method Orders: Can be canceled up to 24 hours after the order is placed without incurring a fee. Cancelations after 24 hours will incur a 20% cancelation fee or a $10 minimum fee, whichever is larger. Orders with 5 or more apparel products cannot be cancelled.
• “Rush”, “3 Day”, “2 Day” or “Next Day” Shipping Method Orders: Cannot be canceled as these are sent to the manufacturer immediately and cannot be stopped.
• Orders Canceled by IsabellaFate.com: Will NOT incur fees
• Refused or Undeliverable Packages: returned to Isabella’s Fate by carrier incur a 30% restocking fee, less shipping. If reship is needed a new shipping fee will be charged before shipment.

 

Easy Exchange Policy

• Size Exchange: If the item does not fit you can get a onetime size exchange for a new size in the same style.
• Color Exchange: If you need another color you can get a onetime color exchange for a new color in the same style.
• Exchanges are allowed in the same style ONLY - One style cannot be exchanged for a different style (If you purchased a KD255 dress size 4 in yellow you can only exchange for another size or color in the same style KD255).

 

How to Exchange – Step by Step Instructions

1. Simply place a NEW order online for the new size or color that you need. (A new order will prevent confusion and allow a faster turn-around time). You can email the returns department for pre-approval if unsure if you product is covered for exchange. NOTE: Accessories are final sale items with no exchanges/returns available.
2. Complete the “Return Authorization Request Form” by clicking this LINK. Email the completed form to isabellasfate@bellsouth.net. Please include the required NEW order number
3. The Returns Department will contact you via email within 1-2 business days and, if approved, you will receive a RA# and instructions for your return. Insure that the Return Authorization Number is clearly written on the outside of the package as packages without a valid RA are refused.
4. Return shipping is the responsibility of the customer. Send the product back to Isabella’s Fate within 10 days from issuance of the RA#. Upon passing inspection you will be credited the product cost, less shipping, to your original payment method.

• We DO NOT swap exchanges; a new order must be placed for the new item needed. Exchanges or returns not valid on final sale items (see "Final Sale" below)
• Exchange Time Frames
• Exchanges must be received by Isabella’s Fate within 30 total days from receipt of original delivery to customer. We ask that you request an RA within 20 days from receipt of delivery to insure this time frame. We do not accept any return that has been in customer’s possession for more than 30 days, no exceptions.
• RA# will expire 10 days from the date it was issued; if the RA expires simply request an extension if available.
• New product delivery time depend on the new order shipping method chosen at checkout. New order shipping costs are non-refundable. Choose the shipping method that will allow delivery by your need by date.

 

Condition of Return & Inspection:

• Return must be in the original, new condition in which it arrived to the customer.
• Tags MUST BE fully attached in original placement; if tags have been removed or reattached by customer return will be refused –there are NO EXCEPTIONS. We do not accept any return in which tags have been removed or reattached, period.
• If the product does not have tags but instead was packaged, packaging must be whole, un-torn and undamaged or return will be refused.
• Adverse odors such as smoke or food smell will void return.
• Stressed seams or popped buttons from force fit attempts.
• Please reassemble your product correctly on hangers or in bags. Returns unassembled, missing hangers, tissue paper, plastic covering etc will incur fees ranging from .75 to $5. To avoid fees please return product in the condition in which it was received.
• If product fails inspection it will be returned to sender and deemed final sale

 

Does Your Product Qualify for an Exchange/Return?

• Returns are accepted on most apparel products within 30 days from receipt of delivery to the customer
• Exchanges must be in reason. (i.e. exchanging a size 2 for size 4 is within reason, exchanging a size 2 for size 8 or 10 is not.)
• Final sale and accessory items cannot be exchanged (see product page for details).
• If tags have been removed or packing is torn return will not be accepted
• We only accept returns for exchanges on the same style as originally ordered; no exchanges for another style.
• Feel free to contact the Returns Department with any question or for pre-approval.
• Return for refund is only given for an approved exchanges; refunds are not offered under any other circumstance. 

 

What if the Size/Color I Need Isn’t Available?

• If we are currently out of stock in the size/color you need you can wait for it to become available or request a return for merchandise credit.
• If we do not carry or the manufacturer does not make the size you need your product might be eligible to be returned for merchandise credit.
• This does not apply on final sale items (See "Final Sale Items" below)

 

Over Orders Not Allowed

• We're sorry, we do not allow over orders on the same order. This means that the same product cannot be ordered in two different sizes or colors on the same order with purpose of one of these products being intended for return. Over orders take in stock product availability away from other customers and/or force a possibly unneeded special order product to be ordered in. If you need help choosing the correct size please contact us.
• If an over order is placed without prior written consent from Isabella's Fate a NEW separate order must be placed for another size for a return to be accepted (this cannot be 2 sizes within the same order) or if, only at the discretion of Isabella's Fates Return Department, a return is allowed without a new order a 20% restocking fee will be deducted from the return and merchandise credit issued (not refund). Sorry, absolutely no exceptions

 

Coupon on Exchange Orders:

• Coupons can only be used on new exchange orders if a coupon for the same amount was used on the original order. If the original order did not contain a coupon code the new order cannot contain a coupon code.
• Possible Price Differences on Exchange Orders:
• The specific product cost on the original and the new order should match unless there is a +/- price difference for sizes.
• If the new order product is now on sale and the original ordered product was not the original order price will apply and the sale price will be the amounted refunded. The reverse also applies.

 

Claims for Damages or Incorrect Product

• Every product sold is inspected by the manufacturer and further inspected by Isabella’s Fate. Customers receiving damaged or defective products is very rare. We guarantee against defects or damaged products.
• Please inspect your order upon receiving it.
• If product is damaged/defective, missing or incorrect upon receiving your order you MUST contact us within 48 hours (2 days) from receipt of delivery via email to start a claim. Email us at isabellasfate@bellsouth.net to begin a claim. Claims will be denied if we are contacted after this time period. If product is damaged/defective an RA# will be issued.
• If the product is found to be defective, missing or incorrect Isabella’s Fate will replace the order in the same time frame in which it was originally placed. If faster shipping method is needed than that in which it was originally ordered, this will be the responsibility of the customer and additional costs will be at customer’s expense.
• Claims for manufacturer defects will be determined by the manufacturer and may be time consuming. To rush your order you may place a new order for the same product and be refunded upon completion of defect determination. If product is found not to be defective, the product will be returned to the customer, at customer’s expense.
• Refunds are not issued; instead the product is replaced as ordered.

 

NO RETURNS FOR REFUNDS (EXCHANGES ONLY)

• Due to the nature of our apparel, in most cases onetime wear special event apparel, we hold the same standards as any bridal boutique by making all sales final and NOT returnable for refunds. We do offer a onetime exchange for size or color in the same style for most apparel items. We also guarantee against defects. If we do not carry the size you now need you can request return for merchandise credit.
• Delivery Dates
• Isabella's Fate in no way guarantees delivery dates as noted on our Policy & Shipping page and as such does NOT accept returns if your order delivers past your need by date. Isabella's Fate recommends ordering 4 weeks prior to need by date.

 

We WILL NOT Accept Returns if:

• Package is received without a valid RA# on the outside
• If return has been in the possession of the customer for a total of more than 30 days. Our customer expect a fresh, new product and we cannot in good faith resell any product that has been in someone else’s possession for an extended period of time. Isabella’s Fate must have possession of the return by 30 days from receipt of delivery to the customer. This time frame is NOT negotiable!

 

Final Sale Items – No Exchanges Available:

• All accessories are final sale with NO returns available and including but are not limited to: Head wear, hair accessories, socks, shoes, neckties, bowties, jewelry, gloves, bibs, hats, blankets, suspenders, dress shirts separates, shirts, holiday/seasonal products, pillow, baskets, purses, cummerbunds, sashes, pins, garment bags, gift sets, slips, petticoats or undergarments -Final sale on these products still apply even if not individually noted on the product page.
• Clearance, discontinued, overstock or sale products; these will be noted on the product page below description.
• Pieces of suits or dresses cannot be exchanged; whole products only to be exchanged

 

 

All Returns Must Have a Valid RA# Written on the OUTSIDE of the Package

RA# will expire if return does not arrive to Isabella’s Fate within 10 days from issuance of the return authorization number.

 

Pre-Authorization

If you are given pre-authorization for a return before completing the request form below the same 30 day return time frame applies. This means return product must be in possession of Isabella's Fate within 30 days from the original receipt of delivery to customer. There are no exceptions to this time frame.

 

 

RETURN AUTHORIZATION REQUEST FORM:

  

Please complete and email this form to receive Return Authorization Number (RA#). Please note that the returns department can refuse authorizing the return if the above conditions are not met. Click Here