Return and exchange assistance is conducted by email; please allow 1-2 business days for a reply. Send email to: firstname.lastname@example.org.
Click Here to File a CLAIM for Incorrect or Defective Merchandise. Please file your claim within 3 days of delivery.
Email us to make a CHANGE to Your Unshipped Order
Email us to report a MISSING item (please note that missing items may have simply been shipped separately – please check your online order details before contacting us).
Quick Return Policy Summary:
Due to the nature of our apparel, in most cases a onetime wear, special event or seasonal apparel, merchandise is final sale. Enjoy a onetime size or color exchange in the same style on all apparel products within 30 days from receipt of delivery. To make an exchange please click the exchanges link at the top of the website. Over-order purchase is not considered for exchange (this is purchasing several items to try on or compare in a single order with the intent of returning the unwanted products). Shoes & accessory items are final sale with no return or exchange available; see final sale item list below for details. Returns are not accepted without a valid RA# on the outside of the return package.
30 Day Exchange Policy:
Please see our exchange policy by clicking the ‘exchanges’ link at the top of the website.
30 Day Return Time Frame:
As we are sure you will agree, all of our customers expect a fresh, new product and we cannot, in good faith, resell any product that has been in someone else’s home and possession for an extended period of time. Isabella’s Fate must have possession of return merchandise (it must deliver to us with a valid RA#) within 30 days from receipt of delivery to the customer (no later than 30 days after the merchandise delivered to you). The 30 day return policy time frame is not negotiable.
Exchange Replacement Delivery Time:
When an exchange is made a new order is placed and delivery time depends on the shipping method selected by the customer on the new order. Select a delivery time on the new order which will allow delivery by your need by date. Isabella’s Fate is not responsible for the time frame in which a customer chooses to order, last minute ordering is risky as you never know if an exchange might be needed so order in plenty of time; Isabella’s Fate recommends making your initial order at least 4-5 weeks prior to the wear date. Shipping costs are non-refundable, return & exchange shipping costs are the responsibility of the customer.
Final Sale Items Cannot be Returned or Exchange (including but not limited to):
Shoes, socks, footwear, gloves, headwear, hair accessories, underwear, slips, petticoats, neckties, bow ties, baskets, pillows, dress accessories, suit accessories, gift sets, bibs, blankets, outwear, coats, jackets, boleros, seasonal items, undergarments, cummerbunds, sashes, pins, garment bags, purses, suspenders, any other accessory items, clearance, discontinued, overstock or sale products. These items cannot be exchanged or returned; their sale is final without exception.
Please note: Sections of an outfit or suit cannot be exchanged on a per piece bases. Sets are pre-assembled and pieces cannot be interchanged, instead the whole set must be exchanged. If there a portion of a set is defective please file a claim.
In rare cases fees may apply; please see our fee list: http://isabellasfate.com/Fees-W10.aspx#.UMvW5m9QTDU
Over Ordering Not Allowed:
We're sorry, we do not allow over ordering. Over ordering is when multiple items are purchased in a single order with the intent to try on or compare these items and returning the unwanted items. We offer a onetime size or color exchange only and the exchange item must be made on a separate order.
Sizing & Apparel Fit: (Measure your child):
Unlike department stores our products cannot be tried on in the dressing room for fit. This is why the accurate, product specific size charts located on each product page are so very important. To select the best fit it is recommended that you take your child’s measurements and compare to the size charts. Our customer care representatives can help select the best fit and we offer measurement help located at the footer of the website.
Please note: While we are happy to help with fit, we cannot, however, be held liable if product arrives and does not fit. Since our representatives are unable to measure the child themselves and depend on 3rd party measurement information it is impossible to guarantee fit and lack of fit does not constitute a return without exchange.
Condition of Return & Inspection:
It is important to return your product as you received it. Please click on this link to view our section regarding returned merchandise inspection, condition, possible fee and reasons for possible refusal of your returned merchandise. http://isabellasfate.com//Return_Inspection-W13.aspx
Price Differences and Coupon Usage on Exchange Orders:
Reorders for merchandise exchange must be equal to the cost of the original merchandise being replaced. The only exception is a plus or minus price variation that may apply on different sizes. Coupons or sale prices applied to the new, exchange order that were not used on the original order will not supersede the original price paid. For all details please click on this link: http://isabellasfate.com/Coupon_Usage_on_Exchanges-W14.aspx
Need by Dates are Not Guaranteed:
Isabella's Fate in no way guarantees delivery dates as noted on our Policy & Shipping page and as such does not accept returns if your order delivers past your need by date. Isabella's Fate recommends ordering at least 4-5 weeks prior to need by date. Please note that entering a ‘need by date’ to your order does not guarantee delivery by this date.
Is contingent on a paid & completed order; full order returns (without an exchange) may void free shipping if the order total after return is less than the $50 minimum order requirement for free shipping; if this occurs the original shipping cost, flat $7.95, will be deducted from refund total.
Color Match & Image Policy
See full color match policy here: http://isabellasfate.com/Color_Match_Policy-W6.aspx#.UmAs2PmTh8E