AuctivaInternalLink

 All return questions and communication is conducted via email only; not by telephone. isabellasfate@bellsouth.net (please type 'Exchange' into the subject line).

 

All sales are final with a courtesy one time exchange in the same style for color or size. No returns for refund without a new order exchange. Indicate new order number in the box below.

 

  • You may exchange your major apparel merchandise within 30 days from original delivery date; return merchandise must arrive to Isabella's Fate no later than 30 days from receipt of delivery (shoes & accessories cannot be returned or exchanged).
  • Be sure to place a new order for the new size or color needed, sorry we do not 'swap' items. Place a new order for the new apparel size needed than file for an RA#, upon return of the exchange merchandise the returned item will be refunded (allow 1-2 weeks for refund to be issued after return is received). Over-Order returns are prohibited (purchasing 2 or more items on a single order to try on or see which is liked best with the intention of returning the unwanted items); over-orders are not exchanges and a return for over-ordered items will be refused.
  • Exchanges are available for major apparel items (dresses, suits, tuxedos & gowns), pants, shirts & vests. Fees may apply, see fee list
  • Shoes & accessories are final sale & cannot be exchanged  See full list on the policy page or see the items product page. details
  • Returns without a valid RA# on the outside of the package will be refused & returned to sender unopened; please ensure that you receive a return authorization number & returns instructions before returning merchandise.
  • Only return authorized merchandise; if additional or unauthorized items are in the return package the entire return will be refused, returned to sender and deemed final sale.
  • Please note that tags must be fully attached 
  • Read return policy in its entirely before submitting this form.

 

 

Copy and paste form to complete and email completed form to isabellasfate@bellsouth.net (please type 'Exchange' into the subject line). Allow a response time of 1-2 business days (M-F); please note that emails received Friday, Saturday & Sunday will be answered on Tuesday

See copy & paste instructions below if needed.

 

Full Billing Name*

 

Original Order Number*

 

Original Order Date

 

Item Number(s) (SKU’s) & Sizes Being Returned*

Shoes, Accessories & Clearance are Final Sale with No Exchanges

 

Reason For Return (Please Indicate "color exchange" or "size exchange")

 

 *Indicate NEW Order Number* (required)

 

*You must place and pay for a NEW ORDER, we do not 'swap' out items; this will be your new order number. Upon return you will be refunded for the returned merchandise. Same style in alternative size or color (unless pre-authorized).

Over-Order returns are prohibited  

 

By submitting this form you state that you have read and agree to the return policy & terms & conditions. Completing this request form does not guarantee that the return will be approved.

All sales are final with a courtesy one time exchange in the same style for color or size. We DO NOT allow returns for refund without a new order exchange.

* Required information is highlighted with a red asterisk - Request will be automatically denied if these required boxes are not filled in.

 

HOW TO COPY & PASTE:

Take your mouse, and place your cursor at the beginning of the form
above, then click and hold the left mouse button, while pulling your mouse over
the text. This should highlight the text. Now release the left mouse button.
Now, with the cursor over the highlighted text, right click the mouse for
options, and select 'copy'. Now over an open word program or directly into a
new email message, right click your mouse again, and select 'paste' and you
will have copied and pasted the form. Complete form as needed.