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HOW TO MEASURE A GIRL: This guide shows you how to measure your girl for dress fit
HOW TO MEASURE A BOY: This guide shoes you how to measure your boy for suit fit
Frequently Asked Questions
1. Why have I not received an order confirmation?
A. When an order is successfully you will automatically receive an 'Order Notification' email and a 'Payment Receipt' email. If you did not receive either of these emails than one of two things has happened. 1. Your order did not process successfully or 2. Your email address was entered incorrectly or the email address entered during checkout was not your PRIMARY (everyday use). If your payment processed than not receiving these emails was due to an incorrectly entered email address or entering an email address not in use. Please email us and we will look into this for you to help determine the problem.
COMMON APPAREL – COLORING – FABRIC – CUSTOMIZING QUESTIONS
1. Do you have swatches of your dresses?
A. We’re sorry; our manufacturers do not offer fabric swatches
2. Can I change a piece of an outfit with another color or size?
A. All of our sets are pre-assembled at the time of productions and cannot be interchanged.
3. Can I purchase a outfit piece separately, like a hat or pants?
A. No, when produced at the manufacturer extra pieces are not made so sets cannot be separated.
4. Can I have special sizes or customer items made?
A. We’re sorry; the manufacturers to do take custom orders.
5. What color is your ivory?
A. Most of our ivory is an off white ivory, not a yellow ivory. See product page for more details.
6. Why isn’t silk a stark white?
A. Natural silk cannot be bleach to a pure, stark white. Natural silk is an off white or champagne in color.
7. What is satin, shantung or polysilk?
A. These are types of fabric – not material. These names represent fabric (such as polyester, cotton, rayon, etc) which has been woven in a specific way to achieve a type of texture, effect or gloss. Although the weave (satin, shantung or polysilk) is achieved the material tag will note the material in which it is made of – Satin, Shantung & Polysilk will never be listed on the care tag since these are not material.
8. Can I add my own sash to dresses and can the flower be removed?
A. Please see the product description for “Removable Flower”, “Removable Sash” or “Interchangeable Sash”, these are not attached. Descriptions that note the flower is “attached” can in most cases can be unattached with a snip or two, however, you may need to put something over top of where the flower was.
9. Can I insert my own petals into the petal dresses offered?
A. Yes, our petal dresses have a slit in the back (underneath the sash) in which you can insert your own petals into the tulle of the skirt.
11. Can I order an extra sash or flower?
A. Yes, we offer several styles, colors and fabrics of sashes and several flower styles separately.
12. Do you offer different colors of a dress other than what is shown on the website?
A. No, the colors offered are the only colors available in that dress style.
MEASURING & SIZING
1. Where can I find the size chart?
A. Size charts can be found on the product page under the description or under the ‘More Details’ link on the product page.
2. What is the difference between a Christening Gown & Baptism Dress?
A. Christening gowns are very long, past the infants feet (length measurements are available on the product page). Baptism dresses vary in length from knee to ankle length.
3. How do I measure my girl?
A. Follow this link for measurement help: Girls Measurements
4. How do I measure my boy?
A. Follow this link for measurement help: Boys Measurements
5. Does your apparel sizes run big, small or true to size?
A. Since all manufacturers and brands use different sizing standards we cannot answer this question on a broad stroke basis. In many cases formal wear may run slightly smaller than casual wear; but do not use this information when choosing a size. The only way to pick the most accurate size is to measure your child and compare these measurements to the accurate, product specific size chart located on every product page. Emailing us your child’s measurements and the item you are interested in will elicit a size suggestion from our knowledgeable staff.
6. What do I do if the measurements are telling me to choose a much smaller or much larger size than my child normally wears?
A. For best results always start with the length. Some sizes may look like they fit better in the chest or waist but if the length is not correct you will not have a good fit. Garment chests and waists can be taken in easily but the length cannot be let out. Example: you cannot put a petite and tall 8 year old into size 5, just because her upper body may be small, she will be much too tall and the armholes and neck hole will be out of proportion and far too small to fit her properly. If you find that his/her body measurements exceed or exactly match the garment measurements in the chest or waist, please go up in size or the outfit will not close properly or be far too tight. Add 1-2” to their actual body measurements before comparing to the size chart for comfort and freedom of movement.
7. Are your dresses floor length or t-length?
A. Most of our dresses are t-length (Mid-calf), although we do offer some full (ankle) length and floor length (floor length sweeps the floor). Please note that these suggested lengths will vary with the child's height.
8. Can the dresses be taken out or taken in?
A. Many of our dresses have ¼” in the side seams in order to be taken out, however, please do not purchase a dress smaller than your child in hopes to taken out the measurements. In most cases dresses and suits can be taken in to make them smaller in the chest, waist or inseam. If the measurements look too small please choose 1 size larger for fit.
9. Can I purchase 2 sizes and see which size fits best (Over Order)?
A. Sorry, we do not offer over orders for fit. Many of our items are specially ordered in specifically to fill your order and since the manufactures do not accept returns over ordering is not possible. Also, we want to keep sizes available for other customers who may need that certain size. We do offer easy size exchanges. For best results order at least 4 weeks before your wear date so that in case an exchange in necessary, you have plenty of time to receive it before your wear date.
OUT OF STOCK – ITEMS WILL NOT ADD TO SHOPPING CART
1. Why won’t my selection add to the shopping cart?
A. We're sorry, this means that size or color in the style you are interested in is out of stock with the manufacturer. Please view the shopping cart after you attempt to add the product; you should see a note stating that ‘This item is no longer available and has been removed from the cart’.
1. I placed an order, how do I know it went through?
A. When an order is placed and payment succeeded you will receive an email confirmation from Isabella’s Fate. If you do not see this confirmation in your inbox please check your spam folder. To ensure you receive emails from us please add us to you safe email list. The biggest problem we run into with order confirmations not being received is the customers forget which email address they listed when placing an order. When placing an order please include the email address you most often use.
2. Where is my order?
A. Please see your estimated delivery time frame noted on the shipping method you chose at checkout by viewing your order online or by view your order confirmation email sent to you at the time of purchase. You can receive your order as soon as the earliest date noted or as late as the latest date noted. Please do not choose a shipping method in which your ‘Need By’ or ‘Wear By’ date is before the latest order noted here. Do not expect delivery before the latest date noted.
SHIPPING – HANDLING - DELIVERY
1. How long before my wedding should I order?
A. We recommend ordering your items at least 4 weeks before the event date. This will give you plenty of time to exchange for another size if needed or time to alter the clothing before the event date.
2. The event is tomorrow, 2 days from now or 3 days from now, can I get my item by then?
A. Many of our products can be shipped with 3 day, 2 day or next day air. Please note we need 1 full business day to process the order. If you need an emergency item please contact us for availability first to ensure no delays.
3. Do you ship outside the USA.
A. Yes, we ship worldwide. Online checkout is available to some countries, if yours is not one of them you can get shipping estimate, pricing or to submit an international order please fill out this International Order Form.
4. Are delivery times guaranteed?
A. Isabella’s Fate does not guarantee delivery dates, if we are informed of your need by date when ordering we will always try our best to get it to you in time or to suggest the correct shipping method. We cannot guarantee delivery dates even with next day air; since the package is handed off to an outside carrier service and in-transit delays are completely out of our control. UPS & USPS has their own delivery guarantees on express shipments.
1. Can I order online or over the telephone?
A. Yes, we accept ordering both ways. Please note telephone order will take a little longer to process as we must allow time for you to check your order confirmation for possible errors. Isabella's Fate cannot be held liable for typographical or order errors as it is up solely to the customer to review their order confirmation for errors and report these errors with corrections to Isabella's Fate by replying to the confirmation email.
2. Why do I have to leave a message on your telephone line?
A. We are an internet based company and therefore emailing our knowledgeable customer care team will always elicit a much faster, more thorough response; as we answer emails 24/7. Our callback time frame is 1-2 business days (M-F during business hours). If you do not leave a message on our system we will not know to make a call back and calling several times without leaving a message will not get your questions answered so please leave a message or sent us an email. If you telephone about your order status or with a question about a pending order you may receive an email response instead of a callback.
ORDERING 2 OR MORE ITEMS WITH THE INTENTION OF RETURNING ALL BUT ONE
1. Can I purchase 2 sizes or 2 styles and see which I like best (Over Order)?
A. Sorry, we do not allow over orders for fit or style selection; many of our items are special order and are ordered only to fulfill your order as you place it. Ordering several styles or sizes on a single order with the intention of sending all but one back will only cost you money as we do not allow over orders and over order returns are refused. For size fit always compare your child’s measurements to our size chart for the best result and order at least 4 weeks in advance as this will allow plenty of time for size exchange if needed. ALL SALES ARE FINAL, we do not accept returns for refund but we do offer a courtesy onetime size or color exchange.
1. Why is there a +$ on the size I choose on the product page?
A. This is the fabric up-charge for a larger size. As the size of the product gets larger so does the amount of fabric used to make the product which is why there is a fabric up-charge. When designing the product page we want to offer all the sizes of a specific product on a single page instead of several pages grouped by price; this make the shopping experience easier by allowing our customers to find all the sizes they need on one page.
2. Are prices negotiable?
A. No, we are not an auction website and prices are non negotiable. You can find coupons by visiting our ‘Discount’ link or by Goggling ‘Isabella’s Fate Coupon Code’.
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