Frequently Asked Questions

 

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General Apparel Questions

Swatches, Colors, Accessories, Custom Made, Interchangeable Pieces 

 

1.  Do you have swatches of your dresses?

A. Sorry, at this time the manufacturers we work with do not offer fabric swatches.

 

2. What shade is your ivory?

A. Most of our ivory dresses are a soft candlelight or bone ivory, which is an off white, not a dark yellow ivory.

 

3. What shade is your navy?

A. Our navy suits are a very dark navy blue and  the navy for our dresses is a medium to dark navy blue.

 

4. Can I add my own sash to dresses and can the flower be removed?

A. Please see the product description for “Removable Flower”, “Removable Sash” or “Interchangeable Sash”, these are not attached. Descriptions that note the flower is “attached” can in most cases can be unattached with a snip or two, however, you will in most cases want to put something over top of where the flower was.

 

5. Do I need to purchase a separate slip or crinoline for my dress?

A. Most of our dress include an attached slip and the description will not if crinoline is attached. If you would like more fullness to a dress than you would want to purchase a separate crinoline slip or petticoat/pettiskirt. When you receive a dress with crinoline simply scrunch it up to add more fullness.

 

6. Where is the clothing made?

A. 85% of our products are made right here in the USA. See product page for USA made products or click this link: Proudly Made in the USA

 

7. Can I have a dress custom made?

A. We do offer “Design” or “Create” your own dress in our dress categories. These dresses can be designed with your choice of sash, flower or petals. However, the manufacturers do not offer custom made dresses.

 

8. If the size I need isn’t available can I have the size made for me?

A. Unfortunately, the manufacturers do not offer custom  made dresses in sizes or style.

 

9. Can I insert my own petals into the petal dresses offered?

A. Yes, our petal dresses have a slit in the back (underneath the sash) in which you can insert your own petals into the tulle of the skirt.

 

10. Can I order an extra sash or flower?

A. Yes, we offer several styles, colors and fabrics of sashes and several flower styles separately. You can find these by visiting categories: Build your own dress, accessories additional sashes for flower girl accessories.

 

11. Can I interchange pieces of the boys suits?

A. Although we do offer many “Create your own suit” in the boys suit category in which you can choose your own vest & tie color, the rest of our suits come in pre-packaged sets and the shirt, tie, jacket, pants or tie cannot be interchanged for another style, color or size.

 

12. Do you offer different colors of a dress other than what is shown on the website?

A. No, the colors offered are the only colors available in that dress style.

 

13. Do I need to purchase a slip, petticoat or crinoline separately?

A. The description on the product page will inform you if crinoline is attached or if the product is lined. If the product page does not mention crinoline you may purchase this separately depending on how much fullness you would like.

 

Measurements and Sizing

Size Chart, Sizing, Dress Length & Measuring

 

1. Where can I find the size chart?

A. Size charts can be found on the product page under the description

 

2. What is the difference between a Christening Gown & Baptism Dress?

A. Christening gowns are very long, past the infants feet (length measurements are available on the product page). Baptism dresses vary in length from knee to ankle length.

 

3. How do I measure my girl?

A. Follow this link for measurement help: Girls Measurements

 

4. How do I measure my boy?

A. Follow this link for measurement help: Boys Measurements

 

5. Do your dress sizes run big, small or true to size?

A. To avoid exchanges, please take a couple of minutes to measure the child and compare the measurements to our garment size chart. Please do not assume that just because the child wears a size 8, then any size8 dress will fit. While in most cases this is true, you always have to look closely at the proportions of a child's body in comparison to the garment measurements. If an item is know to run small or large we always try to note this in the description or size chart located on the product page. Please note that Tip Top Kids size chart is a standardized size chart covering several styles and measurements may vary slightly with style.
If you have measured and compared the child's measurements to the size charts and are still having questions, we will be happy to help. Please contact us with the item number(s) of the product, your child’s age, regular size, length (from shoulder to ankle) chest measurements and waist measurements. Please note: size suggetions made by our customer care team are only as good as the measurements and other information they receive from the customer.

 

6.  What do I do if the measurements are telling me to choose a much smaller or much larger size than my child normally wears?

A. For best results always start with the length. Some sizes may look like they fit better in the chest or waist but if the length is not correct you will not have a good fit. Garment chests and waists can be taken in easily but the length cannot be let out. Example: you cannot put a petite and tall 8 year old into size 5, just because her upper body may be small, she will be much too tall and the armholes and neck hole will be out of proportion and far too small to fit her properly. If you find that his/her body measurements exceed or exactly match the garment measurements in the chest or waist, please go up in size or the outfit will not close properly or be far too tight. Add 1-2” to their actual body measurements before comparing to the size chart for comfort and freedom of movement.

 

7.  Are your dresses floor length or t-length?

A. Most of our dress are t-length (Mid-calf), although we do offer some full (ankle) length and floor length (floor length sweeps the floor). Please note that these suggested lengths will vary with the child's height.

 

8.  Can the dresses be taken out or taken in?

A. Many of our dresses have ¼” in the side seams in order to be taken out, however, please do not purchase a dress smaller than your child in hopes to taken out the measurements. In most cases dresses and suits can be taken in to make them smaller in the chest, waist or inseam. If the measurements look too small please choose 1 size larger for fit.

 

9  Do you offer plus size dresses?

A. Yes, some of our dresses are offered up to size 20x. We offer these in the subcatergory “Plus Size” or “Half Size”.

 

10.  Can I purchase 2 sizes and see which size fits best (Over Order)?

A. Sorry, we do not offer over orders for fit. Many of our items are specially ordered in specifically to fill your order and since the manufactures do not accept returns over ordering is not possible. Also, we want to keep sizes available for other customers who may need that certain size. We do offer easy size exchanges. For best results order at least 4 weeks before your wear date so that in case an exchange in necessary, you have plenty of time to receive it before your wear date.

 

11.  Some of the sizes/colors are missing in the drop down box or the item will not add to my shopping cart.

A. We're sorry, this means that size or color in the style you are interested in is out of stock with the manufacturer. We either remove the size completely from the product page or you will recieve an out of stock message when adding the item to your shopping cart. Please email us for updated availability on that product. Please include sku, color and size in the email and we will reply with an updated availablity or an expectant availability date.

 

 

In Stock vs Special Order Items

 

1. How do I know if an item is in stock or special order?

A. This availability information is located in several place for your notice. On the product page directly below the image and again below the product description. This information is also available to you by visiting our shipping information page you can see which manufacturers we special order in.

 

2. What is a special order item?

A. Isabella’s Fate specially orders these items specifically to fill your order. With standard shipping they arrive to Isabella’s Fate and then in turn ship out to the customer. You can get these items faster by choosing rush or expedited shipping in which the product will be shipped directly to you from the manufacturer (excludes Fouger Brand Items)

 

3. Do you have Final Sale items like a bridal store?

A. To offer a large selection of colors and sizes and the newest styles for the season we special order many of our products in to specifically fill a customers order.  All of our items are final sale to keep the best quality of dresses in stock for our customers as no one wants to purchase a returned dress. We do offer a one time size/color exchange in the same style on most of our items so that you may get the best fit and ideal color. Products that cannot be exchange are: clearance, overstock, discontinued and many accessories. Please see our Policy Page for the details on our Return/Exchange Policy.

 

Order Status

 

1. I placed an order, how do I know it went through?

A. When an order is placed and payment succeeded you will receive an email confirmation from Isabella’s Fate. If you do not see this confirmation in your inbox please check your spam folder. To ensure you receive emails from us please add us to you safe email list. The biggest problem we run into with order confirmations not being received is the customers forget which email address they listed when placing an order. When placing an order please include the email address you most often use.

 

2. Why can’t I view my order online?

A. To view your order online you must create an account before or during checkout. If you wait to create an account after checkout it will not show any previous orders. Creating an Isabella’s Fate account is optional during checkout, although, it does state at checkout that the order will not be viewable online if an account is not made.

 

3. Where is my order?

A. Order status is available online when you log into your Isabella’s Fate account. Also, you will receive an email confirmation when the order has shipped. If you believe that your order should have already shipped please check your order online or check your email for any delay notifications from Isabella’s Fate, than check the product page to see what the expected delivery time is; all product pages and our shipping page include this information directly under the image and again under the description; we try to keep our customers well informed of expected delivery dates. Special order items deliver in the US in an estimated 10-12 business days (business days are Monday through Friday excluding weekend -Saturday, Sunday-, holidays and days carrier -UPS, USPS- are closed for operation).  In stock items deliver in the US in 3-7 business days. If it has passed this date please contact Isabella’s Fate. International orders allow 2-4 weeks in-transit for 1^st class mail or 6-14 business days in transit for Priority Mail (this does not include handling time). We also offer faster shipping methods to our international customers upon request.

 

Shipping, Handling & Delivery

Shipping Times, Delivery Methods and International Shipping

 

1. How long before my wedding should I order?

A. We recommend ordering your items at least 4 weeks before the event date. This will give you plenty of time to exchange for another size if needed or time to alter the clothing before the event date. Also, ordering as soon as possible will ensure the best selection, dresses and suits sell very quickly during certain season so if you have your heart set on a certain style contact us for availability as soon as possible.

 

2. The event is tomorrow, 2 days from now or 3 days from now, can I get my item by then?

A. Many of our products can be shipped with 3 day, 2 day or next day air. Please note we need 1 full business day to process the order. If you need an emergency item please contact us for availability first to ensure no delays.

 

3. Do you ship outside the USA.

A. Yes, we ship worldwide. Online checkout is available to some countries, if yours is not one of them you can get shipping estimate, pricing or to submit an international order please fill out this International Order Form.

 

4. Can I track my order?

A. US Shipments come with tracking information unless noted. Please note that tracking information may not be active for up to 24 hours. USPS does not provide real time tracking as opposed to UPS; USPS tracking is updated by the Postal Service sporadically and has been known to deliver without tracking ever updating. International shipments: USPS 1^st Class Mail International does not come with tracking/in transit information, if you would like tracking information please choose Priority Mail or Express Mail -these method will show tracking up to the customs release (will show only US side of tracking).

 

5. My order shipped and I entered the wrong shipping address what do I do?

A. If the order shipped UPS this can be corrected before delivery. UPS charges Isabella’s Fate a $11 flat fee to fix this address. You must pay this $11 fee before the address is corrected in transit. Contact us with the correct shipping address and we will invoice you for the $11. If the order shipped USPS you can contact the United States Postal Service and see if they can correct this in transit. Isabella’s Fate is in no way responsible for orders shipped to the incorrect address as the information was either inputted by the customer or via telephone, it is the customers responsibility to view the order confirmation to insure everything is correct especially with phone orders.

 

6. Are delivery times guaranteed?

A. Isabella’s Fate does not guarantee delivery dates, if we are informed of your need by date when ordering we will always try our best to get it to you in time or to suggest the correct shipping method. We cannot guarantee delivery dates even with next day air; since the package is handed off to an outside carrier service and in-transit delays are completely out of our control. UPS & USPS has their own delivery guarantees on express shipments.

 

General Ordering Questions -

Ordering & Over Ordering

 

1.      Can I get a catalog?

A.       All pictures and details are maintained online and we do not offer catalogs at this time.

 

2.      Do you offer large bulk discounts?

A.      Yes, we do, please contact our sales department at sale@isabellasfate.com

 

3.      Can I order online or over the telephone?

A.      Yes, we accept ordering both ways. Please note telephone order will take a little longer to process as we must allow time for you to check your order confirmation for possible errors. Isabella's Fate cannot be held liable for typographical or order errors as it is up solely to the customer to review their order confirmation for errors and report these errors with corrections to Isabella's Fate by replying to the confirmation email.

 

4.      Why do I have to leave a message on your telephone line?

A.      We are an internet based company and therefore emailing our knowledgeable customer care team will elicit a much faster, more thorough response. When emailing please include all information that may pertinent to your question including: Name, sku’s, style numbers or order numbers. To email our customer care team please send email to: auto@isabellasfate.com or visit our ‘Live Chat’ to chat with a representative or leave an offline message. All questions about our Return Policy are handled via email only, send email to: isabellasfate@bellsouth.net                       When calling please leave a detailed message on our answering system and a representative will contact you. Please include all information that may be pertinent to your question as missing information may lead to a longer call back time. Include your full name, telephone number, sku(s), style number or order number. Please speak clearly and repeat your telephone number if needed, if our representatives are unable to understand your message and telephone number, a call back will not be possible.

 

5.      Why is there a +$ on the size I choose on the product page?

A.      This is the fabric up-charge for a larger size. As the size of the product gets larger so does the amount of fabric used to make the product which is why there is a fabric up-charge. When designing the product page we want to offer all the sizes of a specific product on a single page instead of several pages grouped by price; this make the shopping experience easier by allowing our customers to find all the sizes they need on one page.

 

6.      Help! I cannot find the size that I need! Is it out of stock?

A.      When a specific size or color goes out of stock it will either be removed from the size choices on the product page or when you add it to your shopping cart an out of stock notice will appear instead. If the size you need is an odd size (ex. 5, 7) check the product page as many styles are only available in even sizes (ex. 4, 6). Contact us to check availability. Some products are pulled before they are completely out of stock and many times backstock is still available. If the product is completely gone we may also be able to refer you to another website who has the product available. Contacting us usually pays off!

 

7.  Can I purchase 2 sizes or 2 styles and see which I like best (Over Order)?

A. Sorry, we do not allow over orders for fit. Many of our items are specially ordered in specifically to fill your order and since the manufactures do not accept returns over ordering is not possible. Also, we want to keep sizes available for other customers who may need that certain size. We do offer easy size exchanges. For best results order at least 4 weeks before your wear date so that in case an exchange in necessary, you have plenty of time to receive it before your wear date.

 

 

Returns & Exchange

 

1.      What is your return policy

A.      To see our return policy please visit our return policy page; this page includes all the information you will need. For additional information please contact isabellasfate@bellsouth.net.  Please note: all return & exchange communication is conducted via email and customer care representative cannot help with this over the telephone.

 

2.      Why can’t you take a return back after 30 days?

A.      We cannot accept returns after 30 because the manufacturer will not accept a return after this time frame. Also, it is a product liability for us as we cannot in good faith resell any item that has been in someone’s possession for an extended period of time. Our customers expect a fresh, brand new item and it is not fresh or brand new after this time period. We cannot in any way accept returns after this time period for any reason.

 

3.      Can I return an item for a different style?

A.      Sorry, we only allow a onetime exchange for size or color in the same style. Due to the nature of our apparel, normally onetime wear, special event items, we do not accept exchanges for another style or returns for refund. 

 

Contact Information

 

Online Help: Live Chat at the Top of the Website

General Questions and Inquiries: auto@isabellasfate.com

Sale Questions: sales@isabellasfate.com

Returns Department: isabellasfate@bellsouth.net