Contact Us

Isabella’s Fate

Business Hours:

• Monday to Friday (Closed Saturday, Sunday and US Holidays)
• EST 8:00am to 4:00pm
• PDT 5:00am-1:00pm, MDT 6:00am-2:00pm, CDT 7:00am-3:00pm
• Business Days are Monday-Friday, excluding weekends, US Holidays and days carrier, USPS & UPS, are closed for operation.

PLEASE READ BEFORE CALLING.

Please visit our extensive Frequently Asked Questions page before calling as many answers to your questions are available there. All questions about our Return Policy are handled via email only, send email to: isabellasfate@bellsouth.net. Check your email for order updates.

Order Status:

• If your order status is still pending please check the product page and the shipping method you chose at checkout before contacting us; Both of these pages list the time frames in which you can expect delivery of your product(s). This information is noted on the specific product page below the image and again in red font below the description. 
• Special order items with 'Standard Shipping Method' deliver to you in 10-12 business days

We are an internet based company and therefore emailing our knowledgeable customer care team will elicit a much faster, more thorough response.  To email our customer care team please send email to: auto@isabellasfate.com or visit our ‘Live Chat’ to chat with a representative or leave an offline message.

Telephone calls go directly to our answering system; when calling please leave a detailed message and a representative will contact you within 24-48 hours (1-2 business day). If your email address is on file with us, instead of a call back, our customer care team may respond to your telephone message with an email- so please check your email for a response.

To call please dial 864-718-4015; -DO NOT call with exchange or return inquiries; all return questions must be directed to our return department via email at returns@isabellasfate.com. Call backs will occur during normal business hours of: Monday to Friday 8:00am to 4:00pm EST.

Located in:

• Walhalla, South Carolina
• Online Retailer Only – Sorry, No Local Pickups/Drop Offs

Communication:

                Isabella's Fate is an online retailer, so communication and contact from Isabellasfate.com will always be in the form of email. If we need to contact you, we will do so via the email address on file with Isabella’s Fate. This includes but is not limited to: order confirmations, notifications, shipping notices, any questions we may have, possible order problems, out of stock notices, order updates, some telephone inquiries or possible cancellations that may occur.

This is our principal form of communication so please check your email often and insure that the email address on file with Isabella's Fate is your primary email.

If you do not see email notifications from Isabella's Fate it is for one of two reasons:

1. The email went directly into your spam or trash folder or

2. The email address that was entered by you during checkout was not your primary email address (all notifications will automatically go to the email address on file with Isabella's Fate without fail). This happens most often when customers pay with PayPal as their PayPal log in email address differs from their primary contact email address.

To correct this: please log into your Isabella's Fate account and change your email address or contact Isabella's Fate with a request to update your email address to your primary email address.